crikya is committed to protecting the privacy and personal data of every player in Bangladesh. This Privacy Policy explains in plain terms what data we collect, why we collect it, how we use it, and the rights you hold over your own information.
These six principles govern every decision crikya makes about your personal information. They summarise — but do not replace — the full Privacy Policy below.
Every piece of data you transmit to or from the crikya Platform — including login credentials, payment details, and personal information — is protected by 256-bit SSL encryption, the same standard used by international banks.
crikya does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your data is used only to operate and improve the crikya Platform and its services.
You have the right to request a full copy of the personal data crikya holds about you, to correct inaccuracies, and to request deletion of your data subject to our legal retention obligations. All requests are handled within 30 days.
crikya collects only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with legal obligations. We do not collect data speculatively or for undefined future purposes.
Where crikya shares data with third parties — such as KYC verification providers, game studios, or payment processors like bKash and Nagad — we do so under strict contractual data processing agreements that bind those partners to the same privacy standards we apply ourselves.
Marketing communications from crikya are always opt-in. You can unsubscribe from promotional emails, SMS messages, and push notifications at any time through your Account settings or by contacting our support team at [email protected].
crikya ("we", "us", "our") operates the online casino and sports betting platform accessible at https://crikya.club. We are committed to handling the personal data of our players — particularly those based in Bangladesh — with transparency, integrity, and care. This Privacy Policy sets out the basis on which we collect, process, store, and share personal data in connection with your use of the crikya Platform.
This policy applies to all visitors to the crikya website, registered account holders, and any person who contacts our support team. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy in full.
Note: This Privacy Policy should be read alongside the crikya Terms & Conditions, available at /terms-conditions, and our Responsible Gaming Policy at /responsible-gaming. Together these documents govern your relationship with crikya.
crikya collects only the categories of personal data that are necessary to deliver our services, maintain regulatory compliance, and protect the safety and security of the Platform and its users. The table below summarises the main categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID) number, passport details | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address (city, district) | Account communications, support, regulatory notices |
| Financial Data | bKash/Nagad/Rocket account references, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, bet history, session duration | Personalisation, responsible gaming monitoring, analytics |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Service delivery, dispute resolution, quality assurance |
| Marketing Preferences | Email opt-in/out status, notification preferences, promotional consent records | Sending (or suppressing) marketing communications |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where expressly required by applicable law or regulatory guidance.
The majority of personal data crikya holds is provided directly by you when you register an account, complete identity verification (KYC), make a deposit or withdrawal request, contact our support team, or participate in promotional activities. You are not obliged to provide this data, but without it we may be unable to offer you full access to the Platform.
When you access the crikya Platform, certain technical and usage data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, the device and browser you are using, the pages you visit, and the actions you take within the Platform. This data is essential for maintaining the security and stability of the service.
crikya may receive personal data about you from third-party sources in specific circumstances, including:
crikya uses the personal data it collects for the following purposes:
crikya processes your personal data on one or more of the following legal bases depending on the specific processing activity:
crikya shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include identity verification (KYC) providers, payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank), game studios and content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting providers, and customer support software platforms. All such providers are contractually bound to process data only on crikya's documented instructions and to maintain appropriate security standards.
crikya may disclose personal data to regulatory bodies, law enforcement agencies, financial intelligence units, or courts where required to do so by applicable law or a lawful order. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.
In the event of a merger, acquisition, or sale of all or part of crikya's business assets, personal data held by crikya may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance where required by law.
crikya does not sell, rent, exchange, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. This prohibition is absolute and applies regardless of any commercial arrangement.
The crikya Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and collect analytics data. The main categories of cookies we use are as follows:
You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the performance or usability of some Platform features.
crikya retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and dispute-resolution requirements. The general retention periods we apply are as follows:
Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
crikya implements a layered approach to data security that combines technical controls, organisational measures, and staff training. The specific measures we employ include:
Important: While crikya employs robust security measures, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
As a crikya account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 calendar days.
The crikya Platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. All registration attempts are subject to age verification checks, and any account discovered to belong to a minor will be immediately closed and all associated funds forfeited in accordance with our Terms & Conditions.
If you are a parent or guardian and have reason to believe that a person under 18 in your care has submitted personal data to crikya, please contact us immediately at [email protected] so that we can take appropriate action, including deletion of the data and closure of any associated account.
crikya's primary operations and data storage infrastructure are located in secure data centres serving the Bangladesh market. However, some of the third-party service providers we use — including game studio platforms and technology infrastructure partners — may process data in other countries.
Where personal data is transferred outside Bangladesh, crikya ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections afforded within Bangladesh. These safeguards include contractual clauses binding the recipient to data protection obligations consistent with this Privacy Policy.
crikya reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes, we will notify registered players by email to the address associated with their account and update the "Last Updated" date at the top of this document.
The current version of the Privacy Policy is always available at https://crikya.club/privacy-policy. Your continued use of the Platform after any update constitutes your acknowledgement of the revised policy. If you do not accept the changes, you must discontinue use of the Platform and may request account closure by contacting our support team.
If you have questions, concerns, or requests relating to this Privacy Policy or the way crikya handles your personal data, please contact our Privacy and Data team using the details below. All contact details are provided as plain text and are not clickable links.
For concerns relating to responsible gaming or self-exclusion, please visit /responsible-gaming or ask our support team to connect you with a dedicated adviser.
Your data is protected. Your privacy is respected. Now enjoy Bangladesh's most trusted cricket betting and casino experience — safely, securely, and on your terms. 18+ only.